Industry:
Energy and Utilities
Location:
Melbourne, VIC
Bettersource Functions:
Sales & Support

Highlights

Fast access to high-quality talent at scale.
Integrated team structure that feels fully in-house.
Reduced costs while improving service quality and delivery speed.
Strategic partnership focused on shared growth and long-term success.

Two Businesses, One Goal

Compare & Connect is one of Australia’s leading utility connection platforms, working with thousands of real estate partners to help everyday Australians compare and connect essential services like electricity, gas, and internet.

As the business scaled, Founder & CEO Neil Saligrama knew he needed a model that could support consistent growth, deliver operational flexibility, and maintain high standards of service, without letting costs spiral. That’s when he partnered with Bettersource.

The Challenge

In a market where customer experience is everything, Neil needed to find a way to grow without bloating the cost base. Traditional hiring models lacked the speed, scale, and efficiency his business required. More importantly, Neil wanted a solution that would feel embedded, not external.

The Solution

Bettersource provided exactly that. Through its remote-first insourcing model, Compare & Connect was able to rapidly onboard a high-performing global team. These team members integrated seamlessly into daily operations, with no disconnect in communication, collaboration, or company culture.

“The model is so well embedded, we don’t feel the distance. It really brings the whole team together as one family.”
— Neil Saligrama, Founder & CEO, Compare & Connect

The Results

The partnership delivered on all fronts. With Bettersource, Compare & Connect was able to:

  • Control operational costs while scaling service delivery
  • Build a reliable, results-driven team focused on KPIs
  • Maintain quality without slowing down growth
  • Foster genuine connection and collaboration across the business

“We’ve grown both our businesses by leaps and bounds. For us, it’s worked remarkably well.”

Built for Growth

What started as a hiring solution quickly became a long-term strategic partnership. Bettersource provided the talent and the structure, but also the commitment and performance focus that Neil was looking for in a business partner.

“It’s two businesses, one goal. We’ve achieved that year on year since inception.”

Final Word

“For any growing business, I’d strongly recommend giving these guys a go. They can deliver the results you’re looking for.”